The new version of our Cargo Saddlebag was released in October 2012. It features a bottom pole frame that replaced the hard plastic sheet in the previous model. We are sorry to say that in our first production run, the cross pole / junction assembly was fabricated 1.5″ too long on a few units. This extra length prevented the pole frame from fitting in the pole guides.
Solution: Affected customers were sent a new cross pole at the correct length.
If you have purchased a Cargo Saddlebag and something is not working 100% correctly for you, please contact our Warranty Department at 888.685.GEAR or complete the Warranty Service Questionnaire.